Technical support
With you from motor selection to commissioning
Tell us the torque and speed your project needs, the model you use or the problem you are facing. We guide you on model selection, installation and software for CubeMars motors.
- Support in EnglishHelp in your language from the official CubeMars distributor.
- Remote troubleshootingMost setup and connection issues are solved remotely.
- Warranty handlingIf the product is at fault, we handle the process.
- Technical documentsDrawings, CAD and manuals on the product pages.
What we can help with
Model selection
Tell us the torque, speed and size your project needs, and we will narrow down the right range from our catalog together. Buying the wrong model costs both time and budget.
Commissioning
We guide you on CAN communication, driver wiring, control mode selection and PID tuning.
Software and interfaces
We support the R-Link and S-Link interface modules, the PC software and firmware updates.
Documents and drawings
Technical drawings, CAD models and user manuals are in the files on the product pages. If the file you need is not there, write to us.
Faults and warranty
If you have a problem with a product, first tell us what is happening. Most cases come down to setup or wiring and are solved remotely.
- Describe the issueTell us the model, the driver you use and the symptom you see.
- We look into it togetherWe check the setup and wiring together, remotely.
- Warranty handlingIf the product is at fault, we handle the warranty process.
What to include in a request
- The model you use and, if known, the firmware version
- The driver or interface (R-Link, S-Link)
- Your application and load conditions
- Error message, photo or a short video
The more detail you give, the faster we can respond.
Frequently asked questions
Checking here before opening a request can save you time.
Which motor fits my project and how do I choose?
Tell us the rated torque, peak torque and speed range you need, and the joint geometry if you have it. We narrow down the catalog together and recommend suitable models. If you are not sure, just describing your application is enough.
Which driver and interface do I need to commission the motor?
In the AK and AKH series actuators the driver is built into the motor, so you don't need a separate driver board. The R-Link interface module is used for parameter setup and debugging. GLII series motors need the S-Link. For the AKE series and the frameless RI and RO motors, you choose the driver.
Where can I download technical drawings and CAD files?
For products with published files, the links to the technical drawing, CAD model and user manual are on the product page, right below the specifications table. If the file you need is not there, write to us and we will get it from the manufacturer.
What should I do if the product fails?
First tell us what is happening. Most problems come down to setup or wiring and are solved remotely. If the product is at fault, we handle the warranty process.
When is my order dispatched?
Products in stock are dispatched within three business days. If you need a model that is not in stock, we tell you the lead time in advance.
Write to the technical team
Tell us about your project, the torque and speed range you need or the problem you are facing. We will get back to you shortly.
