Returns and warranty

This page explains how returns and warranty claims work for orders placed from outside Turkey on the basis of a quotation.

Returns of products without defects

Once shipped, orders placed on the basis of a quotation cannot be cancelled or returned without a reason, unless we agree otherwise in writing. If we agree to a return, the product must be unused, undamaged and in its original packaging, with all connectors, screws, cables and documents included. The buyer pays the shipping costs of such returns.

If you buy as a consumer, any statutory right of withdrawal under the law of your country of residence remains unaffected.

Transport damage, missing items and wrong products

Report transport damage, missing items or wrong products to [email protected] within seven days of delivery, with your order number and photos. After checking, we will send the missing or correct product or issue a credit.

Warranty

Products are covered by the CubeMars manufacturer warranty for twelve months from delivery. The warranty covers defects in materials and workmanship.

What the warranty does not cover

  • Products whose shaft or housing has been machined, whose cable has been cut, or whose driver board has been permanently modified
  • Damage caused by the wrong supply voltage, incorrect wiring, overload or use outside the limits in the product's datasheet
  • Damage caused by falls, impacts or liquids, unless the product is designed for that environment
  • Normal wear

How to make a warranty claim

Write to [email protected] with your order number, the product's serial number if it has one, a description of the fault and, if possible, photos or a video. Our technical team will first try to solve the problem remotely. If the product has to be examined, we will send you return instructions.

If the claim is accepted, we repair or replace the product. If neither is possible, we refund the price paid for the product. For accepted claims, we pay the cost of shipping the repaired or replacement product back to you.

Contact

  • Company name KAZMAZ TUR İNŞAAT MOBİLYA ORMAN ÜRÜNLERİ İMALAT İTHALAT-İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ
  • Address İshaklı Mah. Ulubatlı Hasan Sk. Sina Evleri No: 1 İç Kapı No: 5, Bafra / Samsun, Türkiye
  • Email [email protected]
  • Phone +90 551 565 6155