Privacy notice

This notice explains how we process your personal data when you visit robotizma.com, request a quotation or contact us, and which rights you have. It is written in line with the EU General Data Protection Regulation (GDPR), the UK GDPR and the Turkish Personal Data Protection Law No. 6698.

Who we are

The controller of your personal data is KAZMAZ TUR İNŞAAT MOBİLYA ORMAN ÜRÜNLERİ İMALAT İTHALAT-İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ, the company established in Turkey that operates robotizma.com.

  • Address İshaklı Mah. Ulubatlı Hasan Sk. Sina Evleri No: 1 İç Kapı No: 5, Bafra / Samsun, Türkiye
  • Tax office and number Bafra, 5410510146
  • Email [email protected]
  • Phone +90 541 355 61 61

Data we process

  • Identity data, such as your first and last name
  • Contact data, such as your email address, phone number, company name, delivery and billing address
  • Request and transaction data, such as the products and quantities in your quotation requests, our quotations, orders, invoices, support and warranty records
  • Technical data, such as your IP address, browser and device information, cookie and session records
  • Marketing data, such as newsletter subscriptions and your communication preferences

We do not store payment card details. Payments are handled by banks and licensed payment institutions.

Purposes and legal bases

  • Answering your quotation requests and questions, and taking the steps you ask for before a contract is made (Art. 6(1)(b) GDPR)
  • Performing the contract, including preparing, shipping and invoicing your order and handling warranty claims (Art. 6(1)(b) GDPR)
  • Meeting our legal obligations, such as keeping commercial and tax records (Art. 6(1)(c) GDPR)
  • Keeping the website secure and preventing misuse (Art. 6(1)(f) GDPR, our legitimate interest)
  • Measuring how the website is used and showing relevant advertising, only with your consent (Art. 6(1)(a) GDPR)
  • Sending newsletters and announcements, only with your consent (Art. 6(1)(a) GDPR)

You can withdraw your consent at any time. This does not affect processing carried out before the withdrawal. You are not obliged to give us your data, but without your name and email address we cannot answer a quotation request.

Who receives your data

We share your data only as far as the service requires.

  • Our e-commerce platform and hosting providers, which run the website and store form submissions
  • Email, analytics and advertising service providers, within the limits of your cookie choices
  • Shipping, logistics and customs service providers, to deliver your order
  • Banks and payment institutions, to process payments
  • Our accountants and auditors, to meet legal obligations
  • Public authorities, where the law requires it

International transfers

We are based in Turkey. Your data is processed in Turkey and by service providers that may be located in other countries. The European Commission and the United Kingdom have not adopted an adequacy decision for Turkey. When you send us a request from the EEA or the UK, we transfer your data because this is necessary to take the steps you asked for before a contract or to perform a contract with you (Art. 49(1)(b) GDPR). Where our service providers offer them, we also rely on appropriate safeguards such as standard contractual clauses.

How long we keep your data

We keep your data only as long as the purposes above require. Commercial and tax records are kept for the periods set by Turkish law, generally ten years. Quotation requests that do not lead to an order are deleted once they are no longer needed for follow-up. Data processed on the basis of consent is deleted when you withdraw it.

Your rights

  • Access the personal data we hold about you and receive a copy
  • Have inaccurate or incomplete data corrected
  • Have your data erased
  • Restrict the processing of your data
  • Object to processing based on our legitimate interest, and to direct marketing at any time
  • Receive the data you gave us in a structured, machine-readable format (data portability)
  • Withdraw your consent at any time
  • Lodge a complaint with the data protection authority in the country where you live or work, or in the UK with the Information Commissioner's Office

If you live outside the EEA and the UK, for example in the United States or Canada, you can exercise the same rights by contacting us. Any rights you have under the law of your own country remain unaffected.

Contact

Send your request to [email protected] or by post to the address above. We reply within one month. We may ask you to confirm your identity before we act on a request.

Changes

We update this notice when needed. The current version is always published on this page.